Today, 9/10/25: We've deployed a new Billing app to replace the the previous app that helped customers create recurring rent and fee charges to consignors/vendors.
The old app didn't resolve the billing date correctly which would cause bills to post on the wrong day. As we changed developers not long after this feature was added we've not been able to fix the bug till now.
As the previous app didn't run correctly, you will need to delete duplicates as the new app won't be able to detect previous billing postings (due to the date error). To delete a duplicate bill or a bill that was already paid/posted, go to a particular contract's payout screen, click on the description of the bill to highlight in their Account Activity and the click the red Delete Activity button. You can then refresh their payout screen to see the updated balance due amount.
If you'd like to just delete the original recurring bill and start over to reduce the likelihood of duplication, you can then create all new billings that will then run on the correct day moving forward. To do that, go to the Billing page for a particular contract and click the red Delete button to delete the bill. You can then create a new bill as before.
I apologize for the extra work this may cause some of you but fixing this was super important as it wasn't doing the one thing it was supposed to do - post on the correct day. While we've caused you some of you extra work we feel this will reduce confusion for you and your consignor/vendors moving forward regarding how billing works.
Note: the Billing app runs at 7 AM, 12 PM, 5 PM, and 10 PM. So for Bills with a first billing date of the current day, the will be posted to their Account Activity at the next posted time that the Billing app runs. You won't see them post immediately, they will post at the next scheduled run time.
Thanks,
Mike & Team