Can I refund in Rose?

Yes, but first you need to find the item in the corresponding day's sales batch.

• If a refund or exchange occurs you have to find the item in the appropriate day's sales batch within Rose and delete the item from that day's sales regardless of the refund or exchange in Square. 
• Essentially, you will want to post your sales batches outside your customer return window, if you except returns with any frequency. This will keep you from paying your consignors for something that you ultimately didn't sell and not having to re-inventory sold items that you have already posted to a consignor's account.
• Many consignment stores do not accept returns or do refunds for this reason. Our suggestion is to be as customer friendly as you can afford to. Generally speaking, it's always better to err on the side of the customer. 
• IF the refund or return occurs for day occurs after you've posted sales already for that day, you'll need to delete the original sale(s) out of the appropriate consignor(s) payout activity.
• To do so, click on the Payout button at the top of their contract. Find the sale and click on the description of the sale to highlight it and then click the red "Delete Activity" button on the top right of the Payout Activity table. Repeat for any other sale that was returned or refunded. Clicking the Payout button again at the top will refresh the page and recalculate the balance due for the consignor.
• If the item(s) have been already paid out, you'll want to do a charge back via the "Activities" screen in their contract. Click "Activities" at the top, put the amount they were paid out mistakenly, change the transaction type from "FEE" to "CHARGE", click on your location and post transaction.  This will be deducted from their Payout. Click on the Payout button to see the deduction you created.